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all natural skin & body products
handmade with care in canada

Shipping & Returns

  • Shipping & Delivery

    Product delivery is subject to the corporate policies governing the delivery companies used by Scentuals, which presently include CanadaPost within Canada, and UPS for the United States; as well as to the corporate policies governing other delivery companies used by Scentuals  from time to time. Delivery will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided to Scentuals it is your responsibility to pick up the undelivered products from any of the above-mentioned companies in accordance with said company's policies. No delivery shall be made to a post office box.

    Scentuals  delivers to every state in the United States with the exception of Alaska, Puerto Rico and Hawaii. We do not deliver outside of Canada or the United States.

    We do free shipping on orders over $75 in Canada

    The delivery will be made as soon as possible by Scentuals upon approval of your order using the mode of delivery selected on the website. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. The delivery time is calculated as of the product's date of departure from Scentuals location. To get estimates on shipping price and delivery date add a product to your cart and on the checkout page use the "Estimate Shipping and Tax" tool to get a quote.                                  

    • No delivery shall be made to a post office box.
    • Scentuals  must obtain full payment for products prior to shipment.
    • We do not deliver outside of Canada or the United States.
  • Returns & Our Guarantee

    At Scentuals we want you to be 100% satisfied with your purchase. We stand behind the quality and integrity of our products and are sure you’ll be completely satisfied with the items you’ve purchased.

    If, however, you are unsatisfied with one of our products, you may return it to us within 30 days of the original ship date to receive a refund.   

    Items purchased through a Scentuals retailer must be returned or exchanged through that specific retailer following their specific return policies and guidelines.

    To return or exchange online purchases or for any other order discrepancies, please contact us prior to returning your merchandise via our toll free customer service line (1-877-770-7590) or by email at service@scentuals.ca

    Scentuals Body Care From Nature
    Unit 108, 86 North Bend Street Coquitlam, BC V3K 6H1, Canada

    Returned products must be accompanied with the invoice and order number. 

    You must assume the cost and risks of product returns (shipping), unless Scentuals failed to deliver the product ordered or if the product delivered is defective. In such a case, Scentuals will assume the costs and risks related to transportation, provided that you use a transportation company that guarantees against losses and damages. Provided the product is returned to as above. A refund will be issued after we receive the returned goods.

  • Ordering

    Any items you place in your shopping cart during your visit to scentuals.ca will appear in your shopping cart when you proceed to checkout. If you do not wish to order all of the items in your cart, view your cart and then click Delete beside the product you wish to remove. Clicking checkout will take you through a process involving five easy steps; your credit card information is only verified in the final step. Your credit card will be billed when we process your order. Your order will not be finalized nor will your card debited unless you click checkout in the final step of the process.

  • Payment, Pricing & Promotions

    We are unable to accept payments by cash or cheque for online transactions. Scentuals accepts the following credit cards:

    • Visa
    • MasterCard
    • American Express (Paypal)
    • Paypal

    The purchase price for each product ordered is the one that appears alongside that product on the web site, in Canadian dollars. The cost of delivery and all applicable sales taxes are over and above the product price (except where it is indicated that delivery is included) Scentuals reserves the right to change the price of any product offered on the Web site at any time and without prior notice.

  • Privacy & Security

    Scentuals Natural Body Care respects the privacy of visitors to our website. We only collect information pertinent to offering our customers the best in quality and service. We do not collect personal information from you, unless you voluntarily provide it to us. We do not sell the names or addresses or any personal information about our customers to third parties. We seldom use cookies, and when we do, it is only for the collection of statistical information to enable us to meet the needs of our customers. *Read more here